Returns & Refund Policy

Refund Policy

At Purtius, we are committed to providing products that help keep your fridge smelling clean, fresh, and odor-free. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money-back guarantee, please contact us at help@purtius.com.

 

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order.

After this timeframe, we may not be able to accommodate your request, as the order may have already entered the processing phase.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We are confident in the quality of our products, and we encourage you to try them for at least 14 days so you can experience the full benefits of Purtius.

If you are still unhappy with your purchase, you may request a return after the 14-day trial period and within 30 days of receiving your order.

Please note that shipping fees, if applicable, are not refundable.

To initiate a return, please contact our support team through the form on our Contact Us page or email us directly at help@purtius.com.

To help us process your return faster, please include your:

1. Order number
2. Full name
3. Email address used to place the order

Damaged Items

We take care in packaging our products to help prevent damage during shipping.

An item is considered damaged if it has a defect or if the product itself is physically broken. Damaged packaging that occurred during shipping, such as a dented box, is not considered product damage if the item inside is in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery.

To report a damaged item, email help@purtius.com and include a clear photo of the damage.

We will review your request and determine whether you are eligible for a replacement at no cost to you.

We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver every order in a timely manner, we cannot be held responsible for shipping or delivery delays outside of our control, including delays caused by couriers, customs, weather, incorrect handling by carriers, or other issues that may occur during shipping.

If you experience a delivery issue, please contact the courier directly for assistance.

Purtius is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is entered at checkout.

If your shipping address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.

Please contact us as soon as possible at help@purtius.com if you need to correct your shipping information.

Policy Updates

We reserve the right to modify this Refund Policy at any time.

It is the customer’s responsibility to review the most recent version of this Refund Policy before purchasing and using Purtius products.

By purchasing and continuing to use Purtius products, you indicate your acceptance of this Refund Policy.